Ask questions about our products
Order confirmation to customer should have details of the items they ordered
Hi Chiranjeevi, You can use the ${BILL()} or ${response()} formula in the message to setup to automatically include the order summary in the email. ${BILL()} - This will show a summary of the products ordered in a bill format, including product name, quantity, unit price, and amount. ${response()} - This will show a summary of all the answers in the form, including products ordered and other fields such as contact details. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon for the Submitted status > click Notify Respondent > Setup wizard will be displayed > select email field, click Next > update the subject, click Next > update the message to include the ${BILL()} or ${response()} formula and click Next to complete the set up.
I'm not a customer but am interested. We only need services for forms to be live for two months a year (two shows for a middle school play), but would like to keep the data in there. Can we do that and pay monthly but see our data throughout the year?
When you subscribe to the paid plan, you can either choose the monthly or annual option. Monthly subscription is automatically renewed each month and you can cancel it anytime. Once you cancel your subscription, you will not have access to Neartail. If you would like to keep the data, you can export it to google sheets before you cancel your subscription.
I need to add a comment section to a clothing ordering template. This comment section is where they can request customizable name and numbers on the back of their children's team jerseys. Would be great it I could calculate an upcharge on this as well.
Hi David, Neartail does not have the option to collect open-ended text (such as names, numbers, or comments) for a customizable product. The workaround is to add a paragraph question below the order summary to collect these details, but you will not be able to automatically charge a fee for this.
Forms are submitting on near tail, and I can see them in my order history, but are not submitting to my google forms, and as a result not submitting to google sheets.
Hi Isaac, There was an issue with Google Forms integration due to a recent update in Google Forms. We have implemented a fix. By default, the orders will be recorded only in Neartail. You can view them in the Neartail Orders or the Neartail Reports page. If required, you can enable the option to submit it to google forms. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Please try this and let me know.
I'm looking to add another picture/link to the front page grid. I can share a screenshot of where I'm wanting to add as well, in an email. Thank you!
Hi Megan, If you add a new category page with products, you must update the category settings to include it in the quick navigation list on the homepage and the search option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the grid icon in the bottom right corner at the end of home page (or any page) > Show categories settings page will be displayed > enable the new category and click Save.
I have a few questions about the form site: 1. Is there a way to remove the Neartail logo with the paid plan? 2. Is there a way to remove the gmail account picture at the bottom of the form in the paid version?
Hi Rodrigo, Neartail branding will be automatically removed in the Neartail Enable paid plans. https://neartail.com/enable/pricing.html When you subscribe to the paid plan, the profile picture will also be automatically replaced by the logo uploaded in Theme settings. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the profile name in the top right corner > click Change theme > The Theme settings page will be displayed in the Preview page > click Page > Enter the preferred text in the Business name (header) option, Footer option (replaces "This site belongs to...") and click Save. You can upload your logo to replace the default profile picture. Please note that the header, footer, logo and theme settings are for your account and it will be applied to all the forms you create using your account.
How can I make the booking date and time show available times rather than allowing them to select any time? I’d like to be able to have it automatically show available/unavailable times and dates
You can use the Add appointment option to set the list of available date and time slots. If you would like to limit the bookings per date & time slot, then you can set up the inventory option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Add appointment icon > enter the title, update the available date and time slots > click on the settings gear icon > click Inventory > enable the toggle button for Limit bookings per slot option > specify the number of users who can book each time slot and click Save.
I'm very frustrated with your product. I need to create an order form in Swiss Francs, and every time I create a form, it automatically puts the pricing in Brazilian Reais. Please fix this!
When you use the Neartail templates to create your order form, the default currency is automatically set based on our locale. You can update the currency in your form. Login to Neartail > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon for the submit section > Button settings page will be displayed > select the preferred currency and click Save.
change password to my account
Hi Angeline, Neartail uses google signin. You will have to change the password for your google account.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.