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What problem are you facing?
On the Neartail app, I’m not receiving any notifications on new orders. Any suggestions for this?
Asked by aduf*******om | 1 hours ago
Neartail
Support
The account for Tina@engage2learn.org was utilized to use Formcade. However, this person no longer works for us and I am unable to get into her account to ensure that the card used for payment is updated. Is there a way I can do that? Or better yet, transfer the 3 forms she created to my own account if I create one so that I can ensure the card doesn't expire from my account?
Asked by btif*******om | 1 hours ago
Formfacade
Support
This form is not publicly visible. It requires Google signin to submit form (or to upload files). Learn how to disable login to get it working. Or, write to formfacade@guesswork.co if you need help.

Please share the Formfacade link for your form so that we can check the setup.

Asked by laxm*******om | 3 hours ago
| 10 Replies
Formfacade
Support
Submissions are all going abandoned instead of submitted on multiple forms
Asked by Virt Force | 5 hours ago
Formfacade
Support
I have a nicely working google form that feeds into a huge excel sheet. I just want to use Formfacade to make a file uppload that doesn't require the user to log in. But when it seems like the Formfacade form responses are seperate from the ones collected in the "old" google form - they don't feed into the same response sheet even though adding those fields also edits the "old" form. How to I get the responses to end up in the same place as the old ones?
Asked by Tine Kristensen | 5 hours ago
Formfacade
Support
We have had this issue happen twice now. Our settings are that anyone with with the URL can access the formfacade and we are getting errors saying "This form is not publicly visible, it requires a google sign in to submit form (or to upload files) learn how to disable logins to get it working. Or, write to formfacade@guesswork.co if you need help." I check settings on form and the requires login is toggled off. If I toggle it on and leave it for about 30 seconds and then turn it back off again it fixes the issue. Can you please tell me why it is doing this and how we can fix it for good so that this doesn't happen again.

Hi Kurt, Formfacade supports only public forms. If you have enabled Google Forms features that require signin such as limit to 1 response, send respondents a copy of their response option or enable collect email address with verified input option or Google Forms file upload, you won't be able to use Formfacade. "This form is not publicly visible ... " message will be displayed in the form. If you have not enabled any of these options, then the warning message should not be displayed. If it happens again, could you please let us know so that we can check your form set up. Note: Whenever you make changes to your Google Form, click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes with Formfacade immediately.

Asked by Kurt*******om | 10 hours ago
Formfacade
Support
I need to change my for me from MA Armstrong to my business name. How do I do that?

You can edit the Title option in the Theme settings for your account to update the account name. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please note that the theme settings is for your account and it will be applied to all the forms you create using your account.

Asked by MA Armstrong | 10 hours ago
Support
Is there any way to customize the Page title, logo, footer, language per form?

Hi Terry, the theme settings, header, footer, logo are applied at the account level and will be the same for all forms created using your account. If you would like to create forms for different brands/companies, then you will have to subscribe and use different accounts for each. You can choose the preferred language for each form. In the Neartail Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > select the language and click Save.

Asked by Terry Cheng | 19 hours ago
| 10 Replies
Neartail
Support
I'm not getting any emails from my form, can you help set me up? People who submit this form must get an email with a unique number to confirm we got their response.

Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Email respondents > setup wizard will be displayed > select the email field from the list and click Next (note: this email field must be a mandatory field in the form) > update the subject and click Next > update the message and click Next > click on the link to open the form and submit a response to test confirmation emails. When you set up the email notification using Formfacade, you can customize the subject and message as required. You can use the ${response()} formula to show a summary of all the answers or click on the @ icon in the message editor and select the required field from the list to include it in the message. If you would like to include a unique response id, you can use the #${ORDERID()} formula in the subject or message.

Asked by Sander Sturing | 21 hours ago
Formfacade
Support
i want to know what type of payment you allow as integration. i live in panama

Hi Isabella, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. Enable payments (Check available payment options) Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

Asked by Isabella Velasquez | 21 hours ago
Neartail
Support
Can I change currency as sri Lankan rupees

Hi - Once you have created a form and selected a currency, it cannot be changed. If you need to use a different currency, such as Sri Lankan Rupees (LKR), you will need to create a new form and select the desired currency during the setup process.

Asked by charithdm2 | 23 hours ago
| 6 Replies
Neartail
Support
Unable to print full signature

Hi - How are you trying to access the submitted responses? What is the issue you are facing with printing responses with signatures? Are you getting any error messages? Please share the details so that we can check and help you with this.

Asked by CoreHealth Management | May 27
Formesign
Support
Heya Vipin two fields on my form seem to be messing up somehow.These are first name and last name..What happens is people fill in first name and last name as follows: first name; John Smith last name: Smith then my system saves their name as John Smith Smith ** This cannot be human error, it happened 1000/14000 times. What could be causing this? thanks Danny

Hi Danny, Where is the name dispalyed as "John Smith Smith"? Are you trying to view the responses in Formfacade, Google Forms or Google Sheets? Please share the details so that we can check this.

Asked by Daniel Josa | May 27
Formfacade
Support
I set up this booth registration form and added the sales tax to the booth registration section with quantity but when I tested the tax isn't calculated. Can you advise as soon as possible. Thanks!

Setup tax for each product (Skip this step if you have already done this) Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the product to select it > click on the gear icon next to the product > Product settings page will be displayed > enter the tax percentage (ex, 7.25) and click Save. You can follow these steps to setup the tax percentage for all the products. Add a field to calculate tax In the Neartail Edit page, click on the Add price field icon > select Tax, click Next > select Standard calculation using TAX() formula, click Next > click Create. Calculate amount due including tax In the Neartail Edit page, click on the Add price field icon > select Net amount and click Next > select Standard calculation using NETOTAL() formula and click Next > click Create.

Asked by Austin Deaf Pickleball | May 27
Neartail
Support
how to take report. including the product name and quantity

Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the open link for Sales by product report > sales trends report will be displayed > click on the table icon in the bottom right corner to view the aggregate report by product in the table format. This report will show the number of orders, quantity sold, sales amount, available stock (if inventory is enabled) by product. Please try this and confirm.

Asked by Joseph John | May 27
Neartail
Support