I do not have a problem, but I do have a question about your cancellation policy. If I purchase a monthly subscription, can I cancel my subscription at any time if I need to?
Hi Rose, When you subscribe to the paid plan, you can choose either the monthly or annual option. The monthly subscription is automatically renewed each month, and you can cancel anytime. For example, if you subscribe to the monthly plan today and cancel it after three weeks, your subscription will remain active until the end of the subscription period on November 30. The annual subscription is a 12-month commitment and is non-refundable. For example, if you subscribe to the annual plan today and cancel it after 8 months, your subscription will remain active until the end of the subscription period on October 30, 2025. We use Stripe for subscription payments, and it is set up to automatically send a reminder email 3 days before a subscription is renewed so that you can choose to continue using it or cancel it if you no longer need it.
Hello, when my form is completed I get a notification in the inbox of mobile app. If I click on the message in the inbox I can type a message there. When I click on “send” is the message being sent somewhere or it just stays in the inbox as a record? Also, if I log into the app on two devices at the same time with the same log in ID can both devices gain access to the inbox? Thanks!
If you have enabled the option for the users to edit the response and participate in the workflow, then the messages that you type and send will be visible for the respondent as well. Otherwise, these messages will be visible only for the collaborators with access to the form. If you login to the mobile app using the same email account on different devices, then the notifications will not work properly, but you should be able to view the responses in the Inbox.
I'm investigating purchasing your HIPAA integration. In trying the free version to assess funcitonality, I see the logic I have in Google Forms isn't coming across. For example, for the therapist information, the client picks which counselor they will see and when they hit next the form goes to the section designed for that clinician. Does Formesign permit that kind of logic?
Hi Aron, the conditional branching logic set up using the go to section based on answer option will also work in Formesign. If you customize your existing google forms using the Formesign addon, the go to section based on answer settings will also be applied. However, if you use the import form via url option in the Formesign website, these settings will not be automatically applied in the new form. You will have to configure them using the Formesign editor.
Im having trouble determining the optimal size for the front banner image. If I follow the sizing guidelines provided by Google Forms, the image becomes very blurry. Is there an optimal image ratio or dimensions to use in this case?
Colorful vs Minimal theme. In the Colorful theme, the banner image will be set as a cover image that will be displayed at the top. Recommended size is 1200px X 720px. Users will have to click on the start button to view the form. The banner image has an overlay depending on the primary, secondary color. Please note that the logo is displayed only in the footer in the Colorful theme. In the Minimal theme, the banner image will be displayed above the form title. Recommended size is 800px X 250px. Users will directly see the form when they open the link. You can set the primary color that will be used for the button and the secondary color will be set as the background color for the page. The logo will be displayed in the header as well as the footer. Select theme Login to Formesign. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Click Page. Enter the required text in the Title (header), Footer option (replaces "This site belongs to..."), upload your logo to replace the default profile picture and click Save. Upload banner image Login to Formesign. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the form title to select it. Click on the settings gear icon next to the form title. Form settings page will be displayed. Upload the banner image and click Save.
Hi, I have a problem. I downloaded an Add-On in Google Forms to hide some fields that I want pre-filled. I configured and also edited a survey on the page, but when I tried to test the responses, the system doesn't send the responses to Google Forms. I don't understand if there is no direct connection between Formesign and Google Sheets, but then I don't get what the Add-On is for. My Google Form is for a feedback survey.
Hi Fernando, when you use the Formesign share link to collect responses, it will be recorded in Formesign and Google Forms. You can also sync the responses to google sheets. This is a Google Forms feature. Login to Formesign > click on the form to open it > Edit page will be displayed > In the Formesign Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > click Launch to open Google Forms > In Google Forms, click Responses to view the submitted responses and sync it to google sheets. Note: You have added a short answer question "Email", marked it as required in google forms and set the appearance as hidden using Formesign. Users won't see this question when they fill the form. So, if the answer for this question is not pre-filled, then the submitted responses will not be recorded in google forms. Google Forms will reject responses with missing answers for required questions. I'd recommend you to make the hidden Email question as optional.
How to export all responses in a Google Sheets or Excel File
You have created your form in google forms and used the Formesign addon to add signatures in your form. When you use the Formesign share link to collect responses with signatures, it will be recorded in Formesign and Google Forms. You can sync google forms responses to google sheets. This is a google forms feature.
please info the cost if I buy disposable, not subscription
Formesign does not offer a one-time purchase option. When you subscribe to the paid plan, you can either choose the monthly or annual option. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month commitment and it is non refundable. If you need it for a short period, you can opt for the monthly subscription and cancel it after your desired usage. When you cancel your subscription, it will be valid till the end of the subscription period.