LCO In Person Appointment Scorecard: New Consignor

LCO In Person Appointment Scorecard: New Consignor

This is the Expert Scorecard for shadowing In-Person Appointments with new consignors. Appointments can be shadowed by Leads and/or SVMs in-person or virtually.

Instructions:

Checklist: Select a checkmark next to each objective met.

Scale: Apply 1-5 rating for each statement.

1 = Does not meet any expectations

2 = Does not meet some expectations

3 = Meets expectations

4 = Exceeds expectations

5 = World-class

*Note: If any elements do not apply, give full credit.

The final score is based out of 100 points. Experts can expect feedback from Lead/SVM following each shadowed appointment.

Email * settings

Expert Name * settings - Choose - Abbygail Talao Adrienne Williams Alexes Valle-Rodriguez Amanda Bilberry Amanda Gimlin Annie Langford Billy Garcia Brian Cossio Chelsea Mack Chrissy Nixon Christina Yu Christopher Chavez Claire Cowan Constanza Viera-Garcia Danielle Shatara Danny Sanchez Darshna Patel Devesh Bhargava Eileen Donovan Elizabeth Balboni Georgia McClain Gina Curcio-DeSimone Ebony Noziere Francisco Ramos Hagop Mouradian Hajleigh Nebeker Hope Caton Howard Beardsley Ian Sexton Isabella Miller Jacqueline Rivera Jeniffer Varela Jignesh Zaveri Jonathan Sherbine Julia Lund Kaidon Ho Kara Simone Katrina Feil Kevin Ngo Keyundi Brown Mario Diaz-Moresco Mary Griffith Meredith Derman Michela Imasemwendo Natasha Mahdavi Nick Egan Parmida Hamzeh Peter Kye Sam Acheson Samantha Robles Samer Noujeim Sara Beck Sarah Thomas Shaniqua King Sienna Watson-Scott Taylor Sherman Tiffany Pham Vanessa Guevarra Vanessa Napolitano-Lydon Yash Joshi TEST

Location * settings - Choose - Brentwood Brooklyn Chicago Dallas Greenwich Madison Manhasset Marin Midtown Newport Palm Beach Palo Alto San Francisco - HQ Soho Weho High Value Event

Category * settings - Choose - Handbags FJW TEST

Consignor Type * settings - Choose - New Repeat TEST

Consignment ID * settings

Introduction: Select a checkmark next to each objective met. * settings

Expert is in dress code, including lab coat

Expert escorts consignor into office

Expert introduces themselves as category expert

Expert receives confirmation of appointment shadow

Expert outlines appointment structure, introduces GPN if applicable

Expert empowers consignor to review commission on iPad

Valuation: Select a checkmark next to each objective met. settings

Expert completes valuation for relevant items

Expert leaves enough time to communicate pricing

Closing: Select a checkmark next to each objective met. * settings

Expert reviews list price, current/relevant promotions + potential discounts for all items

Sets post-appointment expectations: LTS, second round of auth, MSP, payment options, RTC fee

Introduces LM + Consignor Concierge team

Expert escorts consignor out of office, sets compliance expectations (when applicable)

Expert exhibits flexibility to meet consignors needs. settings

1

2

3

4

5

Notes settings

Expert balances command of conversation while keeping a friendly, approachable tone. settings

1

2

3

4

5

Notes settings

Expert showcases category expertise. settings

1

2

3

4

5

Notes settings

Expert successfully navigates consignor hesitations. settings

1

2

3

4

5

Notes settings

General Observations or Other Notes settings

Total Score settings

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LCO In Person Appointment Scorecard: New Consignor

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