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I've put an Email answering after submitting. The text I wrote in the Email answering is not that what I see in my Mailbox. Also the pictures are not correct visual in my Mailbox.

All Replies (6)
Vipin avatar
Vipin
Aug 16, 2024
Hi Karlien, please share the screenshot of the message you have setup in Neartail along with the screenshot of the email you received so that we can check this.
Karlien Claes avatar
Karlien Claes
Aug 16, 2024
This is screenshots of the message in my mailbox I have received.
This is screenshots of the message in my mailbox I have received.
Karlien Claes avatar
Karlien Claes
Aug 16, 2024
This is a screenshot of the message I create in Neartail.
This is a screenshot of the message I create in Neartail.
Vipin avatar
Vipin
Aug 16, 2024
Thanks for the screenshots. We will check this and update you. Please give us some time.
Karlien Claes avatar
Karlien Claes
Aug 19, 2024
Did you found already a solution for the Respondent answer? Thank you in advance.
Vipin avatar
Vipin
Aug 20, 2024
HI Karlien, you have have added an email subject with multiple sentences including line breaks. Email subject lines should be concise and should not include any line breaks. Please update the subject and then test the email notification. We will also be implementing an update to limit the number of characters in the subject line and also automatically prevent users from using line breaks in the email subject.
HI Karlien, you have have added an email subject with multiple sentences including line breaks. Email subject lines should be concise and should not include any line breaks. Please update the subject and then test the email notification.

We will also be implementing an update to limit the number of characters in the subject line and also automatically prevent users from using line breaks in the email subject.
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