My google form only partially configures when I open Neartail. I have added Neartail as an editor but it still tells me that I have not
I am missing Payouts.
When you set up card payments, you can choose to collect payments or get payment authorization when they submit the form. You have enabled the "Pay on approval with hold payment" option in Neartail. Neartail's hold payment feature allows you to get payment authorization when the user submits the form and then collect the payment anytime within the next 7 days. To collect payments, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect. Please note that the authorization will automatically expire after 7 days. Once expired, it will display an error when you try to collect payments. If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear next to the Place order (submit) button > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.
The site is available but no one can place an order. This is causing me to lose business. Please fix this ASAP.
Hi Linda, What is the issue with placing orders? are you getting any error messages when you submit the form? Please share the details.
Which paid plans support file-upload? (pdf and jpg for registiration) Also, I would like to ask, I am a surveyer that collects data but i only need like 4-5 forms but i will get 1000+ responses every month probably. (not started marketing yet) which plan should i get?
Hi - If you would like to collect files from your respondents, the you can subscribe to the Formfacade file upload plan. 100gb File upload plan supports up to 1000 responses per month. Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html
My link is not working
Hi - What is the issue you are facing with your form link? Are you getting any error messages when open the link or are you not able to submit the form? Please share the relevant details. Note: You have closed your form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings will be displayed > click Advanced > uncheck Close this form option and click Save.
I’m using an iPhone to make a Google form for a running event registration. When I try to add on the neartail for payment it crashes. Can you advise Thanks
Open a private window in your Safari or Chrome browser, login with the preferred google account and then install the Neartail addon. Please try this and confirm. If you face any issues, please share a screenshot of the error.
Hello, We would like to take payments via SQUARE and I cannot see a way to do that here. Please help.
HI Melissa, Currently, Neartail does not have direct integration with Square for payment processing. Available payment options We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly
I'd like to change from Google sign in to password login so someone else can log into my account in order to upgrade and make payment.
Hi Brodie, Formfacade uses Google Sign-in exclusively, and there is no option to switch to a password login. Please note that the subscription is linked with the email account used t subscribe to the paid plan. You must login with the preferred google account and make the payment to subscribe to the paid plan.
Hi, I am using the basic plan of formfacade - assign points extension. I have created 10 forms so far. I see the form limit as 10. Can I create more next month? or Do I have to upgrade to Premium to create more forms? It is confusing please explain
In the Basic plan, you can create and use a total of 10 forms at any given time. If you reach that limit, you will need to either delete an existing form to create a new one or upgrade to the Premium plan, which allows for more forms.
I'm still having the problem where the submissions on my forms aren't being sent to google drive in any way - neither in the linked sheet nor the actual response tab in the form. Plus when I wrote about this earlier and tried to reply to that support ticket, my responses would never go through which is why I haven't been able to respond before.
HI Kathleen, please check the following. 1. If you have embedded the form on your website, open your webpage, fill the form and submit it. Otherwise, open the Formfacade share link, fill the form and submit it. 2. Login to Formfacade > click on the above form to open it > click Responses > In the Responses page, check if the responses are displayed correctly. 3. In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon to the right of the form title > Form settings page will be displayed > click Advanced > click Launch to open the google forms > click Individual > navigate to the last response and check if the response recorded in google forms matches with that in Formfacade. 4. In Google Forms, click Responses > click View in sheets > the linked google sheets will open in a new tab > please check if the responses are synced. Once you test this, please confirm if you are facing issues with Step 2, 3 or 4.
If I fill the questionaire from google form, the answers is not recorded in Form Facade. If I fill from Form Facade link, the answers is recorded but not the score. Before the score is appeared, but now is not. I don't know what make it change. How to make this work? There is a note like this, Note: Access to collaborator editor@formfacade.com for this Google Form has been removed. Please add editor@formfacade.com as a collaborator to your Google Form. If you have added the collaborator email and still facing the issue, reload the page and try again or contact support. I have made the editor@formfacade.com to become collaborator, but there is no effect.
Hi Sandra, please find the answers below. 1. You will have to use the Formfacade share link or the embed code to collect responses. If you use the google forms link, customization and score calculations will not work as these features are not supported by google forms. 2. If you would like to record the score in google forms, then you must add a question in the form with the POINTS() formula to calculate the total score. Refer to the links below for detailed instructions. Note: I checked your form setup and noticed that you have deleted the question with the POINTS() formula for calculating the score. That's why the score is not recorded even when you use the Formfacade share link. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 3. If you remove the Formfacade system account, then you will not be able to edit the form using the Formfacade Editor. This is not related to score calculations.
I set up a new form and hoped to send the reports to a different email with in my organization than mine on the account. Is that possible and is it possible to have the form response submittals sent immediately instead of daily/weekly/monthly? Thanks!
Formfacade sends a daily summary notification email. This email includes the summary of the responses in the last 24 hrs. It is sent at 7am CT US. This email will be sent only to the email account associated with the embed code or the share link used to collect responses. Currently we do not have the option to notify additional email accounts. If you would like to receive notifications emails for new responses when the user submits the form, you can subscribe to the Formfacade - Email notifications paid plan or upgrade to the Formfacade Enhance plans that includes all the Formfacade products. Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html Formfacade Email notifications pricing https://formfacade.com/collaboration/pricing.html
New updates to enhance form security
Our current system already scans forms for malicious content and automatically displays a warning message in unsafe forms. However, due to a recent increase in reports of such forms through email and support channels, we are introducing a new Report Abuse option directly within the form. This new feature will make it easier for users to flag any suspicious activity, helping us respond more quickly. Please note that this option will not appear when embedding the form on your website. Additionally, we're working on a future update that will introduce identification verification for added security when creating websites. This will allow us to remove the report abuse option for verified users and forms. We’ll keep you informed about the upcoming security updates.
Expand Your Sales in India with ONDC Integration
We're integrating ONDC (https://ondc.org/), an open network for digital commerce, into Neartail for our Indian customers. ONDC allows you to sell the products listed on Neartail directly to users on Paytm and other apps, expanding your reach without paying exorbitant fees to these platforms. Let us know if you're interested!
Get more people to respond to your Google Forms
We're launching Formfacade's new product (https://formfacade.com/email-to-form/): transform emails into Google Forms responses. Your respondents can send an email to sales@yourcompany.com (or support@yourcompany.com), and our tool will automatically extract key information and populate your Google Forms. This makes it easy to track and manage sales inquiries and feedback that your customers send you. We also plan to send questions to your respondents so they can reply via email instead of filling out a form, potentially increasing response rates. If you're interested in using it, please comment below and let us know if you want to transform emails to sales@yourcompany.com or get more people to respond to your Google Forms.