2023 Carle Health Methodist Laboratory Customer Satisfaction Survey

As a client of Carle Health Methodist Laboratory, we strive to provide the best experience possible for our clients while providing quality healthcare for our patients. Please take a few minutes to complete our 2023 Laboratory Customer Satisfaction Survey.


Section 1 - General Laboratory Services

1 2 3 4 5 6 7 8 9 10
Unsatisfactory Outstanding
1 2 3 4 5 6 7 8 9 10
Unsatisfactory Outstanding
1 2 3 4 5 6 7 8 9 10
Unsatisfactory Outstanding
1 2 3 4 5 6 7 8 9 10
Unsatisfactory Outstanding
1 2 3 4 5 6 7 8 9 10
Unlikely Very likely

Section 2 - Customer Service

For all questions requesting a rating, a 1 is low/unsatisfactory and 10 is high/outstanding.

1 2 3 4 5 6 7 8 9 10
Dissatisfied Satisfied
1 2 3 4 5 6 7 8 9 10
Unsatisfactory Outstanding
1 2 3 4 5 6 7 8 9 10

Section 3 - Courier Services

If you do not utilize our courier services, please leave the questions blank.

1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10

Section 4 - Technical Services

If the question does not pertain to how you interact with the laboratory, please leave the question blank.

1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10

Section 5 - Resolution Specialist 

1 2 3 4 5 6 7 8 9 10
Dissatisfied Satisfied
1 2 3 4 5 6 7 8 9 10
Unsatisfactory Outstanding

Section 6 - Final Thoughts

The following questions are optional, however we value any feedback you are willing to provide. (Please do not use any PHI)