Kathleen Burnett
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Posts
Support
I embedded my forms using the new Wordpress plugin, and they no longer record the answers in google. The form is linked to a sheet and I have a very specific workflow set up for my business, but it broke today and I couldn't find the form submission anywhere. They don't go to the sheet and they don't even show up in the responses tab for the actual form in google.
Hi Kathleen, you might be trying to view the responses in the wrong google form and the linked google sheet. I just submitted a test response using the webpage link that you have shared. There should be a total of 3 responses including my test response. Please check again and confirm.
Fri Aug 23 2024
I'm still having the problem where the submissions on my forms aren't being sent to google drive in any way - neither in the linked sheet nor the actual response tab in the form. Plus when I wrote about this earlier and tried to reply to that support ticket, my responses would never go through which is why I haven't been able to respond before.
HI Kathleen, please check the following.
1. If you have embedded the form on your website, open your webpage, fill the form and submit it. Otherwise, open the Formfacade share link, fill the form and submit it.
2. Login to Formfacade > click on the above form to open it > click Responses > In the Responses page, check if the responses are displayed correctly.
3. In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon to the right of the form title > Form settings page will be displayed > click Advanced > click Launch to open the google forms > click Individual > navigate to the last response and check if the response recorded in google forms matches with that in Formfacade.
4. In Google Forms, click Responses > click View in sheets > the linked google sheets will open in a new tab > please check if the responses are synced.
Once you test this, please confirm if you are facing issues with Step 2, 3 or 4.
Thu Sep 12 2024