PLEASE MAKE SURE YOU READ AND ACKNOWLEDGE OUR RETURN POLICY BEFORE PLACING AN ORDER WITH US! THANK YOU FOR SUPPORTING OUR SMALL BUSINESS :)

1. Discounted merchandise is not eligible for return or exchanges.

   
   

2. In order to ensure the health of the dogs/cats, once sold, returns and exchanges will not be provided unless there are quality problems.

3. Please make sure to check the size before ordering.

4. Damage or Defective Items: If you received a damaged items or wrong items are received, please contact us ASAP at jellopetsfriends@gmail.com

5. To be eligible for a return, the item must be in the original packaging with the TAG ON please.

6. We will issue your refund within 4-5 days once the item is received.

7. We will not accept any exchange request for mystery box orders. 

8. If you have any questions please contact us at: jellopetsfriends@gmail.com we can assist you step by step.

Please review your order carefully before submitting it for further processing.

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